Cozy robes and slippers are provided for our guests receiving spa services. Most massage and body treatments are enjoyed without clothing, although undergarments may be worn if preferred. During body treatments, you may choose to either wear an old bathing suit (some treatments will stain fabric), disposable panties which are provided, or without any clothing. Male guests receiving body treatments are requested to wear an old swimsuit. Most importantly, wear what is comfortable for you. Our licensed therapists are trained to drape you discreetly and to protect your privacy at all times.

Jewelry...

We recommend that you leave valuable jewelry at home. If you do remove your jewelry during your visit with us, you may either lock it in your locker or keep it with you in your purse during treatments. We are not responsible for lost or stolen personal items.

Gratuities...

Gratuities are left to the discretion of our guests. Gratuities are not included in the price of our services nor are they included in any of our Gift Cards unless specifically noted. A 20% gratuity is customary.

Children...

Our spa is created to be a sanctuary for relaxation. The minimum age requirement to receive spa services is 10 years of age. We love children and we don't like to see them refrained from their natural movements and freedom of expression and exploring. However, our spa environment is not an appropriate place for children. We ask that they are properly attended to elsewhere while you visit the spa. Please see All About Kidz childcare right next door.

Sanctuary Lounge...

Our spa sanctuary lounge is a place to relax and unwind before and after your spa treatments. We encourage you to take a few moments after your treatments in the tranquility lounge to enjoy the experience, have a cup of herbal tea and allow yourself to awaken gently. To maintain this peaceful atmosphere for all of our guests, we ask that you speak softly and refrain from using cell phones while in the spa.

Cell Phones & Pagers...

To respect the wishes of all of our clients, we request that all cell phones and pagers are turned off during your visit. Cell phone use is not permitted in the spa.

Arrive 15 Minutes Early...

This gives you a few minutes to check in at the reception desk, change into a robe, use the restroom, and fill out the appropriate questionnaire according to what services you are receiving.

Allow Relaxation Time AFTER Your Service...

To receive the full benefit from your spa visit, allow yourself 15 to 30 minutes after your spa treatment to relax and gently awaken. Feel free to enjoy a cup of herbal tea in our tranquility lounge or leisurely walk around the outdoor gardens. Our everyday lives are so hectic and busy that you may be surprised how relaxed you are after your treatment.

Health Concerns...

Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns so we can advise you of the best choice of spa treatments. When you arrive at the spa, you will be asked to fill out a health questionnaire. This will allow us to customize your treatment and make sure all methods used support your health and never cause harm. Treatments with heat are not advisable for pregnant women or guests with heart conditions or high blood pressure. Body treatments are not advisable for pregnant women or guests who have difficulty lying flat or turning over on the treatment table. If you have a cold or flu, we recommend you reschedule your spa treatments but please ensure you reschedule within our spa cancellation policy.

Alcohol...

Guests who have consumed alcohol should avoid receiving massage services. Massage of any kind increases circulation and speeds the delivery of these substances throughout your system. The effects of alcohol is greatly intensified by massage, not only making you feel intoxicated but also often making you feel nauseas and dehydrated, and can cause vomiting and severe headaches. Please be aware that consuming alcohol within 24 hours after a massage can also have these effects.

Spa Policy

Appointments

Salon and spa services are available by appointment 7 days a week. A credit card or gift card is required to schedule all services. Spa Finder is accepted as payment but can not be used to hold reservation, as of Jan 2010 all Spa Finder certificates must be presented upon arrival. We recommend scheduling your appointments ahead of time to reserve your preferred time. If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to cancel at least 72 hours before their scheduled date. If less notice than this is given, 50% of the service price will be charged to your credit card, or deducted from your gift card. If you do not show up for your appointment, 100% of the service price will be charged to your credit card or deducted from your gift card (this policy of 100% is effective starting January 2009).

Late Arrivals

If you arrive late for your service, we will make every effort to accommodate your full service. Since other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.

Gift Certificates

Gift certificates are available for any dollar amount 7 days a week (by appointment) in person or instantly print on Web Site. Gift certificates can also be emailed directly to recipiant useing website. Gift certificates may be redeemed for products or services. Gift certificates cannot be used for tips unless a tip is specifically added to the certificate at the time of purchase. We are not responsible for lost or stolen gift certificates. Gift certificates are traced by number, NOT name. Gift certificates are NOT returnable and cannot be redeemed for cash. Any gift certificate purchase on or before August 22, 2010 expire 1 year from date of purchase. After the 1 year expiration there is a 30 day period in which guests can still use there certificate for purchased dollar amount. Any gift certificate purchase AFTER August 22 as a dollar amount are NOW valid for five years from purchase date. Any gift certificate purchased AFTER August 22 for a service, package, or discounted service or package, after the one year expiration date the gift certificate will atomatically revert to the original dollar amount purchased, and guest then has the additional four years to use that dollar amount. (we know this can be confusing, please call and speak to coordinator with any questions, these new rules have been put into effect due to NEW government regualtion) 

Returned checks

A fee of $50 will be charged each time a check returns to our bank.

Children

The minimum age requirement to receive spa services is 10 years of age with parental signature. Children under 10 are not permitted in the spa lounge or treatment rooms. For their own safety, children under 10 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit.

Cell Phones & Pagers

To respect the wishes of all of our guests, we request that all cell phones and pagers are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.